Doktor ilgi alanları:
Burun Estetiği
Ultrasonik Piezo Cerrahisi
Fonksiyonel Endoskopik Sinüs
Burun etlerinin büyümesi ve küçültülmesi
Sinüzit
Horlama Tedavisi
Bademcik ve Geniz eti tedavisi
The Membership Agreement, which includes the terms, rules, and legal responsibilities mentioned below, is recommended to be read before using the website www.secondoctors.com.
By using this site, becoming a member, and receiving services, it is assumed that individuals accept all the terms and conditions specified below, have legal capacity in accordance with the laws, and are over 18 years of age.
By using the site and filling out the form where personal information will be included, it is considered that the written terms on these pages are accepted in electronic form.
1. Definitions
Company: ERBE Medical Health Services Consultancy Tourism Industry Trade Limited Company
Member: Real and legal persons who enter the required information requested by the company, create an account on the website www.secondoctors.com, and request services.
Physician: Medical doctor who is a company consultant providing medical advice to members.
Document: Any and all personal data and documents sent to the website www.secondoctors.com electronically by the member.
Site: The website www.secondoctors.com where members of the company receive services
Membership Agreement: This contract, electronically accepted between members who want to benefit from the services offered on the site and ERBE Medical Health Services Consultancy Tourism Industry Trade Limited Company.
Service: Any service offered for sale by the company on the website
2. Scope
The subject of this agreement is to explain the conditions for members to benefit from the services offered to members on the Site.
With the acceptance of the Membership Agreement, it is assumed that the member has accepted the details of the service, usage, and membership on the site by the company.
3. Responsibilities of the Parties
3.1 As the parties of this Agreement, the Member and the Company mutually agree to fulfill the responsibilities mentioned below completely, accurately, and on time.
3.2 The service will be provided to the member conditionally on the member providing the necessary and accurate documents to the website www.secondoctors.com and becoming a member.
3.3 www.secondoctors.com site membership is open and free to everyone over 18 years of age.
3.4 This Agreement is prepared indefinitely and comes into effect with the online approval of the member.
3.5 The right to make changes to the services offered on the Site is always with the Company.
3.6 The company cannot share the personal data provided by the members with third parties without the member's permission. These data can only be shared with the requesting authority if requested by the official authorities.
3.7 The company has the right to unilaterally delete the member's account or suspend the membership in cases deemed necessary by the company, and the member accepts this.
3.8 If the member violates this agreement with the posts made through the Site, the company has the right to terminate the contract and claim compensation.
3.9 If the member accesses or uses the software or data of other members or the Site without permission, any legal responsibility arising from this situation belongs to the member, and the company has no liability.
3.10 All content and design on the website www.secondoctors.com are owned by the company and the intellectual property rights related to them are protected by national and international law. Members or third parties do not have the right to use, reproduce, publish, and modify content and designs owned by the company without permission.
3.11 The member acknowledges that the company is not responsible for any material or moral damage that may occur due to the use of the Site.
3.12 Medical services provided by www.secondoctors.com are different from medical services obtained through face-to-face examination by a doctor. www.secondoctors.com Physicians cannot assess your physical condition by personally examining the members.
The assessments made by our physicians are based on the documents provided by the member and explanations about the complaints. Therefore, some critical points that could affect the diagnosis and thoughts during a physical examination cannot be evaluated. Although our physicians try to minimize these risks and contact members to fully understand their health conditions, the mentioned risk is always present.
The member acknowledges that the online services provided by www.secondoctors.com are not an alternative to face-to-face examination by their personal doctors. www.secondoctors.com always emphasizes the importance of physical examination and strongly recommends it. When the member decides to benefit from the services that the company is obliged to provide, the member accepts the scope, limits, and risks of the service.
o Second opinions made online are not an alternative to examinations conducted face-to-face with a physician.
o Physicians at www.secondoctors.com do not have important and detailed information that can be obtained through a physical examination.
o Not having a physical examination by the physician can negatively affect the diagnosis of the member's health condition.
When the member benefits from the services of www.secondoctors.com and receives a medical second opinion remotely, it is assumed that the member accepts the conditions specified above. In addition, when the member benefits from the services provided by the Site, it is assumed that they accept that the company does not guarantee any results or treatments verbally and in writing regarding their health condition.
The validity of the Documents provided by the member to enter the Site is the responsibility of the member. Any evaluations to be made by physicians are based on the currency of the relevant information.
3.13 The company reserves the right to change the services offered on the site and the terms of this agreement partially or completely at any time. The changes will be effective from the date they are published on the Site. It is the responsibility of the member to follow these changes. By continuing to benefit from the services offered, the member is deemed to have accepted these changes.
3.14 The member expressly acknowledges, declares, and undertakes that the company is not responsible for any disputes arising from legal or other reasons that the member may experience with the physician due to the service received.
4. Protection of Personal Data
Regarding your personal data; you can access information about data controllers and, if any, representatives, the purpose for which it will be processed, to whom and for what purpose it can be transferred, data collection methods and reasons, and other issues from the Personal Data Protection, Processing, and Transfer Information and Enlightenment Text on our page.
5. Other Provisions
In resolving any disputes arising from this Agreement, the official books and commercial records of the Company, electronic information, and computer records kept on its own database and servers will be binding, conclusive, and exclusive evidence. The member acknowledges, declares, and undertakes that this article is a proof agreement within the meaning of Article 193 of the Code of Civil Procedure.
This Agreement is subject to Turkish Law, and the jurisdiction for disputes related to the contract is Istanbul Kartal Courts and Execution Offices.
This Agreement has been accepted and become effective by the parties in electronic form.
confidentiality Agreement
The purpose of this Confidentiality Agreement is to ensure that ERBE Medikal Sağlık Hizmetleri Danışmanlık Turizm San. Tic. Ltd. Şti. ("Company") to specify the terms and conditions regarding the use of information and data shared with the Company. This Confidentiality Agreement is an annex and part of the Distance Sales Agreement concluded with the Member.
All data uploaded or to be uploaded by the Members to the website www.secondoctors.com belongs to the Member. The Company cannot share this Data with third parties without the approval of the Member, except for the purposes and scope specified by the Distance Sales Agreement made electronically with the Members. The Company accepts, declares and undertakes that it has taken and will take all kinds of measures to keep the Data confidential, to ensure that they remain confidential, to prevent unauthorized use and sharing with third parties.
The reasons for the processing, storage and transfer of the data provided to the Website by the Members are clearly and in detail in the "Information and Clarification Text on the Protection, Processing and Transfer of Personal Data"
As a result of anonymizing the usage information, transaction information or the information that the Member transfers to the surveys that can be organized on the Site; It may store, process and transmit it to its business partners for the period required for the realization of these purposes in order to use it in statistical evaluations, performance evaluations, Company marketing campaigns, annual reports and similar reports.
In addition to the conditions detailed above, the Company has the right to share the Member's information with third parties in the light of the following conditions;
Fulfillment of its responsibilities under the Distance Sales Contract,
A request by an administrative or judicial authority for relevant information as part of an investigation or inquiry conducted by an administrative or judicial body in accordance with the relevant legislation,
It is necessary to provide information to protect the rights or safety of Members
In case of a technical problem with the online system of the www.secondoctors.com judicial website, the Company reserves the right to use the IP addresses of the Members when necessary in order to identify and resolve technical errors and problems that have occurred in the system.
The company has the right to transfer the data provided by the Members to its servers located anywhere in the world for the purposes detailed above.
It is possible to link to other sites and applications through the Site, and the Company has no responsibility for the privacy practices and contents of the relevant sites and applications.
The Company reserves the right to change the provisions of this Confidentiality Agreement by publishing it on the Site. The provisions of the Confidentiality Agreement amended by the Company take effect on the date of publication on the Site.
Information and Clarification Text on the Protection, Processing and Transfer of Personal Data
We aim to provide safe and uninterrupted service to you, our customers, and for this purpose, we attach importance to the security of your personal data. In this context, your personal data may be collected, processed and transferred to third parties at home and abroad in accordance with the provisions of the Personal Data Protection Law No. 6698 and the Regulation on the Processing of Personal Health Data and Protection of Privacy and other legislation.
Within the scope of our services, products offered by our company to our customers and the consultancy you will receive from the physicians contracted by our company, you will be informed about the protection of the personal data of our customers and taking all necessary measures in this regard and the purpose for which all kinds of personal data belonging to you will be processed and transferred and the method.
1.Collection, Processing and Purposes of Processing of Personal Data;
Your personal data; Within the scope of the Law No. 6698 on the Protection of Personal Data, our Company ERBE Medikal Sağlık Hizmetleri Danışmanlık Turizm Sanayi Ticaret Limited Şirketi collects and processes all kinds of your personal data listed below in accordance with the aforementioned Law and other legislation as "Data Controller".
Ø Your name, surname, Turkish ID number, date of birth, place of birth, gender and other identifying information,
Ø Your phone number, address, e-mail address, and other contact information,
Ø Your blood tests, old medical reports, all kinds of radiological medical images, prescription information, treatment reports, laboratory test results and any medical documents whose images will be transmitted by you,
Ø All kinds of verbal and written records and data you will make with our call center,
Ø Location information, IP address and any information and documents transmitted with your consent to be obtained as a result of using our website www.secondoctors.com and mobile application,
Ø Forms and questionnaires completed by you,
Any personal data to be transmitted by you to our company, including the above, will be processed in accordance with the Law No. 6698 on the Protection of Personal Data.
These data may be processed for the following purposes and in accordance with the relevant articles of the Law on the Protection of Personal Data in accordance with the personal data processing conditions and purposes:
Ø Healthy evaluation of the images, information and documents uploaded by you to our website and mobile application,
Ø Identification can be made in the light of the information provided by you,
Ø To provide information on the processes related to the reports requested by you,
Ø Archiving/storing all kinds of medical information transmitted in accordance with the relevant legislation,
Ø Quality improvement related to patient relations,
Ø Execution of all processes related to accounting, finance, legal and information security,
Ø Fulfillment of all kinds of requests that may be submitted by official institutions,
Ø The invoice to be issued as a result of the "second opinion" service offered is sent to the e-mail address provided by the customer to the website,
Ø Planning and execution of the activities necessary to recommend the services offered by www.secondoctors.com to the relevant persons by customizing them according to the tastes, usage habits and needs of the relevant persons,
Ø Receiving and evaluating requests and complaints,
Ø Planning and execution of the activities necessary to recommend the services offered by Secondoctors.com to the relevant persons by customizing them according to the tastes, usage habits and needs of the relevant persons,
Ø Contacting the patient to receive and evaluate feedback on the services offered by Secondoctors.com.
2. Transfer of Personal Data
In accordance with the provisions of the Law No. 6698 on the Protection of Personal Data and other legislation, your personal data may be shared with other third parties, including but not limited to; informing the physicians contracted by our company, lawyers, tax experts / consultants, auditors and persons from whom consultancy services are received by our company, experts and public institutions and organizations from whom consultancy is received by our company for the purpose of maintaining, developing and auditing the systematic adequacy of our website.
3.Methods and Legal Grounds for Collection of Personal Data
Your personal data may be processed and transferred in accordance with the above-mentioned purpose in accordance with the relevant legislation that you contact with our website www.secondoctors.com, call center, social media, SMS channels.
The legal reason for collecting your personal data is the provisions of the Law No. 6698 on the Protection of Personal Data and the Regulation on the Processing of Personal Health Data and the Protection of Privacy and other legislation.
4.Your rights
The rights of our customers under Article 11 of the Law No. 6698 on the Protection of Personal Data are given below.
- Learn whether personal data is being processed,
- Request information if their personal data has been processed,
- To learn the purpose of processing personal data and whether they are used for their intended purpose,
- To know the third parties to whom personal data are transferred domestically or abroad,
- To request correction of personal data in case of incomplete or incorrect processing,
- To request correction of your personal data in case of incomplete or incorrect processing and/or to request notification of the persons to whom personal data are transferred of the transactions regarding the deletion or destruction of personal data
-Objection to the occurrence of a result to the detriment of the person himself/herself by analyzing the processed data exclusively through automated systems,
-Requesting the compensation of the damage in case of damage due to unlawful processing of personal data,
You have rights.
6. Data security and Right of Recourse
Your personal data is carefully and meticulously protected by taking high level security measures.
The necessary security measures are provided at a level appropriate to the possible risks within the possibilities by following technological developments.
You can submit your requests regarding your rights to our Company by the following methods.
Atakent Mah. 221. Sk. Rota Office A Blok No: 3/1 İç kapı no : 83 Küçükçekmece/ İstanbul You can hand deliver your identity documents and your wet signed petition to the address,
-They can send it to Atakent Mah. 221. Sk. Rota Office A Blok No: 3/1 İç kapı no : 83 Küçükçekmece/ İstanbul via Notary Public,
Distance Selling Contract
ARTICLE 1: SELLER and BUYER INFORMATION
ARTICLE 1.1-SELLER www.secondoctors.com Title: ERBE Medical Health Services Consultancy Tourism Industry Trade Limited Company Address: ATAKENT MAH. 221. SK. ROTA OFFICE A BLOK NO: 3 /1 INTERIOR NO: 83 KÜÇÜKÇEKMECE/ İSTANBUL Phone: 0533 894 24 03 info@secondoctors.com
ARTICLE 1.2- BUYER Real or legal person who is a member of www.secondoctors.com as a customer. The address and contact information declared by the Buyer while becoming a member shall be taken as basis.
ARTICLE 2: DEFINITIONS Within the scope of this Agreement; Ministry: Ministry of Trade Minister: Minister of Trade, Law: Law No. 6502 on the Protection of Consumers Regulation: Goods: Tangible goods subject to trade and software, audio, video and similar intangible goods prepared for use in electronic media Service: Any activity other than providing goods in return for a fee or benefit, Parties: The Buyer and the Seller, Contract: This contract accepted between the Buyer and the Seller, Continuous Data Carrier: Any means that allows the Buyer to record the information sent to him personally in a way that allows him to examine the information sent to him personally for a reasonable period of time in accordance with the purpose of this information and allows the recorded information to be accessed exactly as it is.
ARTICLE 4: INFORMATION ON CONTRACTUAL SERVICES
4.1 Details of the service ordered by the Buyer, advance sales amounts including taxes and quantity information are set out below. All of the products specified in the table below are hereinafter defined as services.
Order Content and Total:[service-amount]
Order Date: [date]
4.2 The basic features of the service to be provided are detailed on the Seller's website www.secondoctors.com. The basic features of the service to be provided to the Buyer can be examined during the campaign. Valid until the date of the campaign.
4.3 The prices listed and advertised on the website are the selling price including taxes. Advertised prices and promises are valid until they are updated or changed. Prices announced for a period of time are the same until the end of the specified period.
ARTICLE 5: GENERAL TERMS AND CONDITIONS
5.1 Distance Sales Contracts are contracts concluded in written, visual, telephone and electronic media or by using other means of communication and without confronting the buyers and in which it is agreed to deliver or perform the goods or services to the buyer immediately or later.
5.2 The relevant service shall be provided provided that the Buyer is a member of the website www.secondoctors.com and has paid the relevant service fee.
5.3 The Seller cannot be held responsible for system errors that may occur on the website www.secondoctors.com and the problems that may arise from these errors.
5.4 The Buyer accepts and undertakes that he / she has read and informed the preliminary information regarding the basic characteristics of the Service subject to the contract, the sales price and payment method and delivery on the website of the Seller and that he / she has given the necessary confirmation electronically. Buyer; The Buyer's confirmation of the Preliminary Information in electronic environment accepts, declares and undertakes that the address that must be given to the Buyer by the Seller before the establishment of the distance sales contract, the basic features of the services ordered, the price of the services including taxes, payment and delivery information are also correct and complete.
5.5 The Seller accepts and declares that it will act in accordance with the legislation and perform the service subject to the contract in accordance with the principles of completeness, accuracy and honesty, and that it will take the necessary care to maintain and improve the quality of service.
5.6 The Seller accepts, declares and undertakes that if the Seller cannot deliver the service subject to the contract within the contract period due to force majeure events such as the occurrence of force majeure events that develop outside the will of the parties, unforeseeable and preventing and / or delaying the parties from fulfilling their obligations, it will notify the Buyer. The Buyer has the right to request from the Seller to cancel the order, to replace the service subject to the contract with its precedent, if any, and / or to postpone the delivery period until the elimination of the preventive situation. If the order is canceled by the Buyer, the product amount shall be paid to the Buyer in cash and in cash within 14 days for payments made by the Buyer in cash.
5.7 The Seller has the right to reach the Buyer for communication, marketing, notification and other purposes by letter, e-mail, SMS, telephone call and other means through the address, e-mail address, fixed and mobile telephone lines and other contact information specified by the Buyer in the registration form on the site or updated by the Buyer later. By accepting this contract, the Buyer accepts and declares that the Seller may engage in the above-mentioned communication activities for him.
5.8 The Buyer declares and undertakes that the personal and other information provided by the Seller while becoming a member of the Seller's website is in accordance with the truth, and that the Seller will compensate all damages that the Seller may incur due to the untruthfulness of this information immediately, in cash and in lump sum upon the first notification of the Seller.
5.9 The Buyer accepts and undertakes from the beginning to comply with the provisions of the legal legislation and not to violate them while using the Seller's website. Otherwise, all legal and penal obligations that may arise shall be fully and exclusively binding on the BUYER.
5.10 The Buyer may not use the Seller's website in any way that disrupts public order, violates public morality, disturbs and harasses others, for a purpose contrary to the law, in a way that violates the material and moral rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for others to use the services.
5.11 Through the Seller's website, links may be provided to other websites and/or other contents that are not under the Seller's own control and/or owned and/or operated by other third parties. These links are provided in order to provide ease of orientation to the Buyer and do not support any website or the person operating that website and do not constitute any guarantee for the information contained in the linked website.
5.12 The member who violates one or more of the articles listed in this contract is personally criminally and legally responsible for this violation and shall hold the SELLER free from the legal and criminal consequences of these violations. In addition; Due to this violation, if the incident is transferred to the legal field, the SELLER reserves the right to claim compensation against the member for non-compliance with the membership agreement.
Preliminary Information Form
The subject of this Preliminary Information Form covers the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation in relation to the sale and delivery / service of the Service to be provided by the Buyer from the Seller and detailed below.
By accepting this preliminary information form, the BUYER agrees in advance that if he / she receives the service subject to the contract, he / she will be obliged to pay the price subject to the service and the fees specified in the contract and that he / she has been informed in this regard.
ARTICLE 1: SELLER and BUYER INFORMATION
ARTICLE 1.1 - SELLER
MADDE 1.1-SATICI www.secondoctors.com Ünvanı:ERBE Medikal Sağlık Hizmetleri Danışmanlık Turizm Sanayi Ticaret Limited Şirketi Adresi :ATAKENT MAH. 221. SK. ROTA OFFİCE A BLOK NO: 3 /1 İÇKAPI NO: 83 KÜÇÜKÇEKMECE/ İSTANBUL Telefon :0533 894 24 03
info@secondoctors.com
ARTICLE 1.2- BUYER Real or legal person who is a member of www.secondoctors.com as a customer. The address and contact information declared by the Buyer while becoming a member shall be taken as basis.
ARTICLE 2: CONTRACTUAL SERVICE INFORMATION
2.1 The details of the service ordered by the Buyer, advance sales amounts including taxes and quantity information are set out below. All of the products specified in the table below are hereinafter defined as services.
Order Content and Total:[cart-amount]
Order Date: [date]
2.2 The basic features of the service to be provided are detailed on the Seller's website www.secondoctors.com. The basic features of the service to be provided to the Buyer can be examined during the campaign. Valid until the date of the campaign.
2.3 The prices listed and advertised on the website are the selling price. Advertised prices and promises are valid until they are updated or changed. Prices announced for a period of time are the same until the end of the specified period.
ARTICLE 3: GENERAL PROVISIONS
3.1 The Buyer accepts and undertakes that he/she has read the preliminary information regarding the basic characteristics of the service subject to the contract, the sales price and payment method and delivery on the website of the Seller, and that he/she has given the necessary confirmation electronically. The Buyer; Confirming the Preliminary Information electronically, before the establishment of the distance sales contract, the address that must be given to the Buyer by the Seller, the basic features of the products ordered, the price of the products including taxes, payment and delivery information also accepts, declares and undertakes that it has obtained the correct and complete information.
3.2 The Seller accepts and declares that it will act in accordance with the legislation and perform the service subject to the contract in full, within the principles of accuracy and honesty, and will take the necessary care to maintain and improve the quality of service.
3.3 The price of the Service to be provided by the Seller must be made through the website www.secondoctors.com with the price and payment methods specified by the Seller before the relevant Service is received.
3.4 In the event that the Service is received from the Seller, payment will be made by entering credit card information via the online payment method whose infrastructure is provided by İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("iyzico"). The invoice for the service to be provided by the Seller shall be issued by İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("iyzico") and issued to the Buyer.
3.5 The Seller accepts, declares and undertakes that it will notify the Buyer if it cannot deliver the service subject to the contract within the contract period due to force majeure events such as the occurrence of force majeure events that develop outside the will of the parties, unforeseeable and preventing and/or delaying the parties from fulfilling their obligations. The Buyer has the right to request from the Seller to cancel the order, to replace the service subject to the contract with its precedent, if any, and / or to postpone the delivery period until the elimination of the preventive situation. If the order is canceled by the Buyer, the product amount shall be paid to the Buyer in cash and in cash within 14 days for payments made by the Buyer in cash.
3.6 The delivery of each service subject to the contract shall be made to the e-mail address of the Buyer within 24 hours after the Buyer has become a member of the website www.secondoctors.com, uploaded all the documents required for the relevant service to the Site in full and paid the service fee. If the product cannot be delivered to the Buyer within this period, the Buyer reserves the right to terminate the contract.
Article 4: Right of Withdrawal
The Seller undertakes that the Buyer has the right to withdraw from the contract by refusing the goods or service within 14 (fourteen) days from the date of receipt or signing of the contract without any legal and criminal liability and without any justification, and that the Seller will take back the goods from the date of receipt of the withdrawal notification to the Seller. The right of withdrawal notification and other notifications regarding the contract can be sent through the seller's contact information channel belonging to the seller and specified above. In distance contracts for service provision, this period starts from the date the contract is signed. Before the expiration of the right of withdrawal period, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER agrees in advance that he / she has been informed about the right of withdrawal.
4.1. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail to the communication channels specified in Article 1 within the legal period and the service must not be used within the framework of the provisions of the Products that cannot be used for the Right of Withdrawal regulated in this contract.
4.1 CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised in the following cases:
a) Contracts for goods or services whose price varies depending on fluctuations in financial markets and which are not under the control of the seller or provider.
b) Contracts for goods prepared in line with the wishes or personal needs of the consumer.
c) Contracts for the delivery of perishable or expired goods.
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable in terms of health and hygiene.
d) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
g) Contracts for accommodation, transportation of goods, car rental, provision of food and beverages, and leisure time for entertainment or recreation, which must be concluded on a specific date or period.
ğ) Contracts for services performed instantly in electronic environment or contracts for immaterial goods delivered instantly to the consumer.
h) Contracts for services whose performance is started with the consent of the consumer before the expiration of the right of withdrawal period.
Since the seller sells services and not products, there is no product that can be used as a right of withdrawal. The Buyer cannot use the right of withdrawal after the Buyer starts to use the service provided by the Seller.
ARTICLE 5: OTHER PROVISIONS
5.1 In the resolution of any dispute that may arise from this Agreement, the Seller accepts, declares and undertakes that all kinds of official books and commercial records of the Seller and the electronic information and computer records kept in its own database and servers will constitute binding, conclusive and exclusive evidence, and that this article is an evidence contract within the meaning of Article 193 of the Code of Civil Procedure. Consumer Arbitration Committees are authorized up to the monetary limits announced and determined by the relevant Ministry, and in cases exceeding the monetary limits, the Consumer Courts and Enforcement Directorates in the settlement of the Buyer and the Seller are authorized.
The buyer accepts, declares and undertakes that he / she has no objection to the basic qualifications of the services subject to the sale, sales price, payment method, delivery conditions and all preliminary information about the goods or services subject to the sale and the right of "withdrawal", that he / she has read the entire contract, has information about its content and confirms all of the provisions of this contract electronically and then accepts the relevant services.
